Orders placed online will be confirmed at the time of purchase.
Please note that we do not fulfill orders on weekends or major US bank holidays.
Margaret Ash Design will not be held liable for late shipment as a result of a strike, fire, natural disaster, government intervention, customs holds or any other causes beyond our control.
In-stock items will ship from our warehouse within 48 hours of payment date. If your order contains made to order items (i.e. upholstery) please allow 10-12 weeks for production plus 10-15 days for shipping. If an item is on backorder, you will be notified immediately along with the expected in-stock date.
Returns & Exchanges
Margaret Ash Design accepts returns and exchanges of non-damaged, non-made to order items provided you request the return within 5 days of receiving the order. Depending on the size of the item being returned, we will provide you with instructions on your return.
Please contact us within 5 days of receiving your order should you wish to return non-damaged merchandise. Proof of purchase is required in order to issue a return.
Products must be in perfect condition and must be shipped back in their original packaging. Upon receiving your return and confirming that the item is in perfect condition, a refund will be issued via the same payment method used for purchase. The refund issued will equal the purchase price and any applicable taxes less a 3% restocking fee less return freight.
We do not refund shipping charges for returns due to buyer’s regret. We do not accept returns on made to order or one of a kind orders.
Our quality control is of the highest standard and while we stand by each product we produce, due to the handcrafted nature of our collections, variances may occur on occasion. If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the Bill Of Lading that the item arrived with damage. Should you receive an item that shows signs of damage, please report this to us immediately.
Damages must be reported within 48 hours of delivery. Margaret Ash Design will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s). If the damage is freight-related and we are notified after 48 hours of receiving the damaged items we will not guarantee that a refund, repair or return will be possible as our freight companies do not accept claims past this period of time.
Please email or call us with questions about your order or visit us in store at 3236 Sacramento Street in San Francisco We are open Tuesday through Saturday from 11am – 5pm. We are closed on Sundays.
ph. 415 875 9607 • firstname.lastname@example.org